Do you offer same day appointments?
We reserve same day appointments for established patients. We welcome new patients for same day acute care if appointment space is available. For your convenience, we offer scheduled appointments for physicals, acute and chronic medical problems and other non-emergencies. You may want to use on-line scheduling to schedule a non-urgent appointment.
How can I reach my provider by phone?
It is our policy to address all telephone calls as soon as possible. The office staff has been trained to answer many of your questions. If they cannot answer your question, they will obtain an answer from the provider and return your call as soon as possible. After-hours telephone service is available by calling our main number (818) 953-9400. Our answering service will receive your call and page the doctor on call if you have a medical need that cannot wait until the next business day. Please note that lab results and prescription refills are not available through the office or by telephone during evening and weekend hours.
What is your Insurance and Financial Policy?
We will submit a claim to your insurance company. However, your insurance company determines the amount of your coverage and you should be aware of your benefits. If you have questions regarding your insurance coverage, you should contact your insurance representative. Payments for all non-covered portions of the visit, including co-pays are payable at the time of service. Payments may be made by cash, check or credit card. If we do not participate with your insurance plan, we ask that you pay in full at the time of service.
What if I need Emergency Care?
Emergencies should be handled in accordance with the guidelines provided by your insurance company. In the event of a life or limb-threatening emergency, you should call 911 and/or go to the nearest hospital emergency room and have them notify your family physician upon your arrival. After-hours telephone service is available by calling our main number. Our answering service will receive your call and page the doctor if you have a medical need that cannot wait until the next business day.
What if I need a prescription refills?
Prescriptions and refills are issued during office hours only. Most of the time, we allow enough refills to last until your next scheduled appointment. Please try to call for refills 48-72 hours prior to time refill is needed.
Do you do routine GYN care, including Pap tests?
We perform routine Pap tests, breast exams, birth control methods and deal with frequent problems such as vaginitis, pelvic pain, menstrual irregularities, and menopausal symptoms.
Can you see my entire family?
We see people ages 18 and above.
Can I see you even if you do not participate with my health insurance?
Even if we do not participate with your health insurance, we are happy to provide your care. You are responsible for payment at the time of service.
How do I obtain a Specialist Referral?
Many insurance companies require you to be evaluated by your primary care physician to determine the need for a referral to a specialist. If needed, our office will complete a referral form before you make an appointment with the specialist.
How can I obtain a copy of my medical records?
Your medical record is confidential. It will not be given to anyone without your written consent. You must sign a release of information form before we can release your medical records.
What is your cancellation policy?
We appreciate you notifying us if you cannot make your appointment so that we can give that time to another patient. Please call 24 hours in advance. We reserve the right to terminate our relationship as a result of repeated missed appointments. If you are going to be more than 15 minutes late we may have to reschedule so that your tardiness does not interfere with patients that arrived on time.